Re: A response to How stupid they are (long post)

Posted by Buzzman72 on April 18, 2006 at 10:18:20 from (4.224.252.109):

In Reply to: A response to How stupid they are (long post) posted by old fashioned farmer on April 18, 2006 at 09:22:36:

Farm equipment parts is probably 10 times as tough as auto parts...and here's why: In most auto dealerships, you might deal with light-duty trucks. You may even get into medium-duty trucks. But seldom do dealerships handle passenger cars AND light, medium, and heavy-duty trucks. Each has a language and a customer base all its own.

But with farm equipment, you usually get everything from the guy with his riding mower on up to folks with hundreds or thousands of acres he's tilling [or, these days, NO-tilling]; you've got dozens of models of dozens of implements and machines and attachments...and that's not even counting all the variations on the TRACTORS yet.

The days of the guy who could find your part for your Cub-A-B-C-H-M by asking if it was a mag or a distributor, or the tall or the short oil filter, are LONG gone. But the days of the customer who doesn't know what model his vehicle is, or what engine it has ["it's the BIG one"...how many times have you heard THAT reply?], or who calls his 1996 F-150 a 1976, and then wonders why the dumba$$ parts man can't figure out what he MEANT instead of what he said...THOSE days, sad to say, will probably always be with us.

And I could talk all day about the TOXIC customer, the one guy you'll never please no matter what you do, and the one guy you can't get rid of because nobody else within 50 miles will deal with him, and who badmouths your business to everyone who'll listen...but I'll save that for another day, when the soapbox isn't so busy.

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