Re: OT...Granny Emergency

Posted by jmixigo on July 13, 2006 at 06:21:03 from (69.1.13.28):

In Reply to: Re: OT...Granny Emergency posted by jmixigo on July 12, 2006 at 19:08:04:

As I no longer work for a GM dealer, and at my age never will again, I'll give ya'll a little insight about the system.
1-Customer brings car to service writer and says,"the brake pedal goes to the floor with no effect SOMETIMES-usually after it has sat for a while. The problem sort of comes and goes, but we need brakes all the time."
2-Service writer scribbles "intermittant brake problem" on work order.
3-Tech is assigned to fix the brakes on the '05 Impala. Dealerships don't employ mechanics these days because they are too slow.
4-Tech plugs in scan tool, and if a code pops up he or she "fixes the code". If no codes are found then "step next" is an either or situation; a lazy tech will claim the problem is Granny's head-a creative tech will draw from parts a new master cylender or ABS controller, quickly place it in his box, and either one of them will send the car out the back door quick enough to keep a high effiency rating.
5-The service writer will then hold the car long enough to be convincing, and claim to the customer that "we have tried every thing in the world on this car."
6-The customer goes home, never complains, takes the car to another dealer, and gets the same treatment again.
6-The service writer, service manager, and tech all draw a commision on their "labor", and never consider Granny again.
To get this resolved either you or Granny or somebody has to become the dealer's "real pain in the ass". One call to the national service hotline is not going to do it.

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