Re: napa stores in general

Posted by Billy NY on September 12, 2006 at 06:22:25 from (64.12.116.74):

In Reply to: napa stores in general posted by napaguy on September 11, 2006 at 19:13:18:

I had always wondered if anyone like napaguy has read posts on subjects like these or if other companies that are being discussed, say like everyones favorite LPG supplier Ferrell, was seeing any of the posts, certainly could learn a lot, LOL !

In this area, and although just a little inconvienent as it is several miles away, I go to the napa warehouse, it's a busy place, well stocked and the people are good. I went in there one time and saw someone behind the counter that was in the local store when I was in highschool. There are some career guys and some younger ones who are learning, the service is still good.

Now, I had just did some work on the old F-600 and as a rule I just bring whatever it is that I need ( old part ) as much as possible, record parts numbers etc. etc. I try to help as best can be done. I gave the younger guy all the information and as much as I could bring with me, well the exhaust studs he took back to the bin, and what did I get, wrong one, he had the ones I needed in his hand to match, that is plain stupid, but I'm just as stupid for not double checking the order, spark plug wires for the 292 Y-block, wrong ones, one wire was too short, so I had to go to the autozone down the street and correct all this, get a single wire but had to make up the end myself, etc. etc. This really nothing, just inconvienent what can you do. I think it's best to check your order before you leave,who would have known about the plug wires and I needed to put em on and use the truck the next morning so I had to eat them.

I have visited many of the local stores, I believe these are franchised, all of them were staffed by good counter help, although all the local stores may not have the stock like the warehouse, they have a lot of people in those little trucks running parts all the time. Napa is still the best around here, we had a lot of independent, old school parts houses, but they are all gone, these were the only other ones I would deal with, when the big chains came out, same thing, young kids working their way through school or some other transition, not impressive at all behind the counter, computerized system unlike the catalogs which Napa still has on the counter as well as their computer system.

There is one guy who knows fords at the warehouse store, and I've got a few of those, I needed an alternatorb for this old truck and they had to order it, he knew a local re-builder that would have it, so I went over there, got one right away. These guys will try and help you in a crunch, even if it is a lost sale, don't matter.

I avoid the place on Saturday mornings, it's a madhouse with lots of do it yourself'ers, so on the flip side the counter help can be extremely busy at times and have to deal with unreasonable people, yet still keep a smile on their face, it's not an easy job when dealing with the public and some of the modern attitudes, some people can be downright rude to say the least.

I really can't complain about NAPA around here, they have maintained the reputation, even the franchises, Autozone is just closer, I don't like to buy from them if possible.

Replies:

Add a Reply Name: E-Mail: Subject: Comments: Optional Link URL: Link Title: Optional Image URL: Email Notification: If you check this box, email will be sent to you whenever someone replies to this message. Your email address must be entered above to receive notification. This notification will be cancelled automatically after 2 weeks.

TRACTOR PARTS	TRACTOR MANUALS

We sell tractor parts!  We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]