Re: OT-- Poor customer service...agree or not?

Posted by colekicker on July 11, 2007 at 21:16:25 from (68.98.201.132):

In Reply to: OT-- Poor customer service...agree or not? posted by NCWayne on July 11, 2007 at 18:58:17:

NCWayne, I am Platinum Club member with Priority Club. If you booked the reservation through Priority Club, demand they compensate you with points. Don"t back down. They just now switched their platinum number back to the states.
If you do book through priority club, you can have them note on the reservation if someone other than yourself is staying. I have done this with my mother-in-law before. You deserve to be compensated.
If the room had been an advanced purchase, they would have already charged your card. It sounds like it just needs to go through everyone at PC so that you can be compensated for the idiots at the hotel.

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