Re: OT-- Poor customer service...LONG REPLY

Posted by NC Wayne on July 12, 2007 at 15:16:53 from (166.82.164.156):

In Reply to: Re: OT-- Poor customer service...LONG REPLY posted by Brian in Ohio on July 12, 2007 at 09:18:32:

I understand what your saying and it's basically the same things they were telling me. Thing is even in the case of a stolen card they still have no way of knowing if I am the legal holder of the card because I could just as easily have sent them a copy of someone elses card and ID that matched. If I stold the wallet then I've got everything so what difference does that make. Too they have no idea what I or my signature really look like so where's the security in that. You talk about a paper trail. If they've got my authorization on the card (that their gonna use to make a charge to it regardless of wether I show up or not) the person checking in has the correct confirmation number, they get the ID and signature of the person checking in along with, their tag number, and whatever other information they want to get, they have plenty of a "paper trail" along with proof of service. If I were to decide to contest the charges the only thing keeping them from going against me or the person actually staying in the room would be them taking the time to do it. If they don't take that time that's their fault and by not prosecuting all they do is open the door to the next person that knows their gonna get a free ride. Now as far as buying something online it would actually be just as easy to contest the charges and say you never recieved the item as it would be in a case like this. In that instance the ONLY information they have would be your card info and a shipping address that may or may not the same as the billing address and it may not actually be yours. Heck I've bought parts over the phone with a card and had it delievered to a hotel's front desk when I've been out of town working. Still a delievery service can drop off a package to a business with no signature, so no proof you got the part, and on the other end all the've got, again, is your verbal authorization. In this case at the motel they've actually got information on the people staying there along with your info. I know it has probably happened, I've seen too much not to give it thought, but I just can't see someone going through some elaborite scam to get a motel room for one night. Maybe they want a suite for a week or something like that, that might be worth the scam but in a case like this it's simply ridiculous. Like you said their were probably other things that could have been done that weren't even offered.
As far as them loosing money to scams, etc I got some of what was told to me indicated that they had had people contest charges, etc before but instead of pursuing the issue they just took the loss. Like any crime it might take a little bit of money in the beginning to prosecute the offenders but if everyone knows they can do something and get away scott free then their gonna loose alot more in the long run than it would take to prosecute the first few and make examples of them. But that's just my thinking on the situation... for what it was worth the other night.

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