Send them a certified letter outlining your grievences and put a $ figure on what it would take to make you happy. Don't be afraid to ask for more than just your repair bill as you more than likely lost some money waiting on them. If they don't respond send them another just like it and ONLY THEN should you mention going to court if they don't make an effort to make you happy.
Most likely they don't want to end up in court or with their name in the paper as shoddy operators and will make you an offer.
If not get your paper in order and file the claim.
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