Re: Dealer service dept-horror story

Posted by Goose on April 08, 2008 at 13:40:36 from (65.208.249.179):

In Reply to: Dealer service dept-horror story posted by cornfarmer on April 07, 2008 at 20:08:49:

During the ten years I spent as a Claims Adjuster on vehicle service contracts, I saw the absolute worst of the auto industry.

I once caught a Chevy dealer in Mississippi installing a used salvage yard engine in a pickup after I'd authorized $2700 plus labor for a new Goodwrench engine. A Dodge dealer in Colorado installed a salvage yard trans in Dodge Intrepid after I'd authorized $1700 plus labor for a Chrysler reman unit. That bit them several months later when their salvage yard trans failed and the car was supposed to have a Chrysler reman trans in it with a 36 month, 36,000 mile warranty from Chrysler.

And that was routine, everyday stuff. Considering what repair shops tried to do to us, knowing we were professionals, I don't even want to think about what they're doing to an uninformed and unsuspecting public. The large franchised dealers were the worst of the bunch. They knew the manufacturers wouldn't come down on them because they sell too many vehicles.

I'd better not get started on the auto industry.

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