That doesnt need to happen. Iam the parts and service manager at a dealership.The first thing that happens is after the unit is dropped off is that it gets looked at and a estimate created and the customer called.Then the tractor goes in line-first come serve,however by doing the pre-op process Ive contacted the customer-got approval for the work-they know approx what to expect and the parts are placed on order if not in stock.This takes place generally all within 4 hours after the equipment hits our lot Could some pieces run 2-3 weeks maybe(but the customer knows ahead of time how busy the shop is)But when its number is up its fixed and done It is sad that a dealer would let this happen to you.It really dont have to be that way
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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