Posted by cornfarmer on January 03, 2009 at 17:54:14 from (71.113.130.238):
In Reply to: TSC closes down posted by Herman Chico on January 03, 2009 at 10:34:06:
I read a lot of TSC bashing posts on here, and it makes me wonder what people expect. First, I will say I was a store manager 20 some years ago, before I left to farm more. Anyone who has never had to hire retail sales clerks for a store like TSC knows nothing about how few people know ANYTHING about agriculture (and mechanics or electrical, etc.)at all. The few people that do are farming and do not need a full-time job. They can sometimes be hired for part-time, but the needs of their farm limit their availability. Sure, maybe better help could be hired by paying more, but everyone expects their local store to be the cheapest on every item in the store. The age-old retail saying is "the fastest way out of business is to have the lowest price on everything". Basically, every store has products they identify as being important to their image that the item is sold cheaply. Customers will drive 25 miles one way to save $2, and will go to 5 different stores to buy 5 different items so they can get the cheapest price on each one. Customers (and a lot of those on here are exceptions, but you guys are a small minority) will sacrifice quality, service, convienience, and their first born son for a 5% discount. The other thing that amazed me was what we were expected to carry. I don't know how often I had the riot act read to me by a customer for not having the part he needed for, say, his Deere tractor. When I suggested he try the Deere dealer, the customer had already been to the dealer and was told the part needed to be ordered. WE could order it as well, but we were supposed to have every Deere part in stock, along with every Farmall, Case, AC, Oliver, MM, Ford, Cockshutt ever made. For example, take a starter for a popular tractor, say a Farmall M. If you sold one every year, that was great. One sold every two years was more like it. And yet, if you figured out that making $10 bucks every two years on a foot of shelf space was losing money and discontinued carrying the starter, when someone came in for the starter and you didn't have it, they would scream "everyone has an M, and they always need starters, how could you not stock a common item like that". Suggest they try the dealer, and listem to them B@@@H about the price at the dealer, or the dealer had to order it. It was always a no-win situation. Think about how many makes, models, and variations there are and the number of parts it takes to service them. Now multiply that by the fact that tractors now span a history of 80 years or so. Even the factory dealers have little in stock-but they each have their own territory and know what has sold there in the past, so they concentrate on servicing those products-even so, it suprises me to this day how many parts they don't stock. Sorry for the rant---thanks.
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