Got the same kind of customer service from Springfield several years ago when I bought a new Mil.Spec. 1911A .45 auto.
The new version, unlike the one I carried in the Marine Corps, has an orifice on the back of the handgrip where you can insert a key and turn it a quarter of a turn to disable the weapon. It locks the hammer in the "down" position, also effectively locking the slide from being racked. Anyway, after I'd unpacked it, I couldn't find the key to the disabling feature. I called Springfield the next day and a very nice lady, speaking flawless English, said she would put a couple of keys in the mail yet that day. They arrived a couple of days later.
I have to admit, a week later my wife was doing some cleaning and found the original keys between the cushions on the sofa where I'd been sitting. Oops!
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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