Posted by Goose on June 13, 2009 at 06:59:37 from (67.63.68.13):
In Reply to: O'Reilly Auto Parts posted by MarkB_MI on June 13, 2009 at 05:37:01:
O'Reillys are all over the place here, and just opened a new store in my hometown, new building and all. It was needed. NAPA had the only game in town for too long.
I've bought parts from O'Reilly for years, and I've only had two problems. About ten years ago, I got a bad A/C compressor and the manager confided they were having problems with compressors, and were in the process of switching to a different rebuilder to solve it. Also got a motor mount once, made in Malaysia or some where, where one of the mounting holes was about a quarter of an inch off. Not a bad average, considering all the parts I've bought from them over the years.
I'd say you have a problem with employee incompetence rather than with O'Reilly, per se.
Like the time I went to our local Case IH dealer to get cups for the lift cylinders on the loader on my H. A young kid on the parts counter went around and around for fifteen minutes, even telling me at one point it wasn't possible for an H to have that model of loader on it. An old pro finished with another customer, walked over, pulled up a micro-fiche, and asked me how many I wanted.
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