Nancy Howell said: (quoted from post at 18:57:03 06/17/09) No menu came up. All we get is snow regardless of which antenna we use, how we hook it up, or whether we set converter & tv to 3 or 4.
One tv is old and doesn't have a video hook up. Has one "port" only and that is for the antenna.
The other tv is newer with hook ups for vcr, but we tried the box and both antennas with that one and it didn't work either. No menu came up on that tv either when we hooked up the converter.
Radio Shack says there's no problem with the box.
Nancy, something very basic is wrong, here's some thinking:
Most converters output either or both audio/ video jacks OR an antenna type jack, so there should be two antenna type (coax) connectors on the back
MAKE SURE the box is set for channel 3
Try your TV on both 3 and 4
Is your TV old enough to have a "fine tuning" knob?
Does the TV have a separate VHF/UHF switch or Tuner?
Try a different "jumper" cable, wiggle it, maybe a bad jack/ cable.
MAKE SURE you have the TV connector hooked up to the correct jack on the box!!
Here's the thing:
WITH NO ANTENNA hooked to "the box" you should at least be able to get a blank screen--such as when you hook up a VCR--and you should be able to enter the menu. Any possibility the box has no power? Any pilot lamps lit up?
If all you get is snow, that is showing you that you are NOT getting any kind of signal from the converter box.
Do you have older TVs? Do they have both twinlead and coax connectors? Is it possible there's a jumper/ switch for those connectors?
I don't know if you have "thrift stores" there, here, we have lots. If you do, buy a cheap small TV that you can carry, and take it and the boxes to where you got them. Get the sales "guy" to get a signal from the boxes, then you'll know that THAT much works.
Then maybe you can use the portable to help troubleshoot.
This post was edited by 440roadrunner at 20:09:22 06/17/09.
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