Our local NAPA store also has a good sized service department. I've worked with most of the techs at one time or other over the years, and have taken them a lot of legitimate business.
It shocked the heck out of me several months ago when my wife took her Chrysler T&C in for an oil change and the owner tried to pull what amounted to a flat out scam on her. He told her the tires were worn past the wear markers, the outer tie rod ends were loose and needed replacing, and said if they replaced the tie rod ends they'd have to do a four wheel alignment. He estimated $1200. My wife left the place wondering if the van was safe to drive home.
I checked it myself and the worst place I could find on the tires was still 40%, the tie rod ends were as tight as new, and even if you did replace the tie rod ends you normally just check the toe-in, a full four wheel alignment is not called for.
My wife still has oil changes done there, but I told the guys in the shop that unless I ran into a situation where they had the only game in town, I would no longer do business there, and I told them why. I know these guys, and if they start losing money because their boss is pulling scams, they'll straighten HIM out in a hurry.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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