I will add my $0.02 since exceptional service should be recognized when it happens. Good service should be expected, but we have become so callous by poor service that we don't look for it many times any more.
I own a Great Bend loader on my Ford 3600 purchased used a few years ago. Great Bend has been folded into (i.e. purchased) by Brush Hog. Searched web site for manuals, but none of the Great Bend manuals were available. Gave them a call and had a manual, parts CD and hat a few days later. Hat was the best part.
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