Posted by 135 Fan on December 25, 2009 at 10:56:37 from (68.149.56.30):
In Reply to: New Purchase posted by Bill Koch on December 25, 2009 at 04:59:41:
With the way the economy is, any dealer selling equipment should be bending over backwards for their customers. The owners manual needs to come with the tractor, period. Not only do most new machines come with a pocket on them to hold the manual, most implemements do also. I bought a box blade and it has a plastic case on it for the manual. I think it might be mandatory because of safety issues. The first thing any operators manual says is to fully read it before using the equipment. Maybe the manager/owner isn't aware what happened? Tell him you not only want the opertors manual but also the service manuals for the engine and rest of the tractor. If he comes out with all the manuals and a mechanic to fill the tractor full of diesel and bleed it, you'll consider reinstating the check. I don't see how you stopping payment is a felony. The tractor ran out fuel and you can't return it because you don't know how to bleed it. The tractor didn't come complete even after you specifically told them not to deliver it without the manual. If you would have had a serious accident on the tractor, I'm not so sure that the dealer couldn't be liable because they failed to include the most important piece of safety equipment, the operators manual! I'd be writing to the NH main offices and demanding an explanation. They might offer you a discount on other things to try and keep you happy. I'm sure they'll be talking to the dealer as well. If the dealer is anything less than super apologetic and gives you even a funny look, I'd tell them you're going to go look at another dealership and they can take their tractor back. It would seem stupid to lose a sale because of a manual. I think you were well within your rights to put a stop payment on the check. You didn't get what you ordered. Dave
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