I guess that's why this place is called...CryBaby Corners.
I refer to customers such as this as the "5 percenters".
You have to spend 95% of your time with 5% of the customers.
Go ahead and throw your crybaby tantrum because some books didn't get delivered right away. I'll remember you very well when you want some work done on the tractor that COULD have been warranty, but I won't fight with the factory for you. More money in my pocket to offset all the whining you have done about every tiny detail.
It's a two way street between the dealer and customer. The guys that don't pout about everything get a much better deal in the beginning because I know that once the sale is made, I won't have to hold their hands every step of the way. They help me, I help them.
So go ahead and get it from another dealer. Drive the extra fifty miles any time you need a part. Pay a fortune when you have to get a service call from a hundred miles away. I have plenty of loyal customers who work together with me to "git-r-done".
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
... [Read Article]
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