Posted by Iowa corn and hogs on December 27, 2009 at 15:21:05 from (99.196.64.56):
In Reply to: New purchase posted by Bill Koch on December 27, 2009 at 14:17:05:
Good decision. Once you stopped payment of the check there was/is no way to have a decent relationship with this dealer. You burned your bridge and now you are making the best of it since you can't go back.
Here's a few more pieces of advice that are worth exactly what they cost you.
1) Don't pay until delivery, and be home to accept or reject delivery based on how well they do as agreed. You know how I feel on stopping the check--don't put yourself in a situation where you might be tempted again.
2)Get EVERYTHING you want in writing on the sales agreement that you both sign, and be firm but polite in telling them that all points agreed to MUST be done as in writing, upon delivery BEFORE YOU WILL PAY. (You might have to put up some partial payment upon ordering, but don't pay in full.)
3) Realize that no one is perfect, and be understanding when the little things get overlooked, but politely point to the contract and say once all is done/corrected, you will be glad to pay as in the sales contract.
4) Don't over-react again. Yes, you have a right to expect proper treatment, but always put yourself in the other party's shoes and BEHAVE HONORABLY. Just keep smiling but don't pay in full until contract is honored, and remind the new dealer of why final $$ isn't coming yet if something like this happens again.
5) If I owed 10,000 at delivery and something worth a couple hundred dollars wasn't right, I'd show good faith and pay maybe 9 thousand or so with a promise of prompt payment when the small item is corrected. I wouldn't hold back ALL the money on a small point of contention even if the contract stated I could. I would show good faith and prove I was a reasonable guy by paying most of the amount due anyway--but I'd keep back enough to protect myself. You show you are reasonable and honest and most people will respond likewise.
6) I really think you need to admit to yourself that you over-reacted, and be glad you can walk in a different dealership with a clean slate. The best way to react if you get clipped is to try to work towards a civilized agreement, and if you can't get it resolved completely, just walk away and take your business with you. Don't burn your bridges. Forever is a long time.
Moral of the story: Be polite but firm, always look out for yourself in a gentleman-like way, and just walk away if things aren't corrected. Leave the door open for your return, even if at the time you don't ever want to come back. Some day you might want to be able to.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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