Posted by 135 Fan on December 29, 2009 at 00:03:05 from (68.149.56.30):
In Reply to: Re: New purchase posted by RodInNS on December 28, 2009 at 14:03:46:
Since we're guessing what might have happened, maybe he asked for the manual at the time the deal was made so he could read up on his new purchase? Maybe he waited a week or more and still never got the manual, so he told them not to deliver the tractor without it? Maybe they kept making excuses? Time of year makes no difference and excuses don't cut it. What if the wheels fell off? The dealer is responsible for pre delivery inspection and set up. In addition to not doing that, they din't even bother to put more than a few drops of fuel in it. If somebody wants to take my money, the least they can do is respect that I gave it to them and not their competition. The dealer messed up, plain and simple. Being brand loyal is one thing but siding with this dealer? I wouldn't deal with any dealer that treated me that way. My dad was a salesman for over 40 years and set many sales records. He was appointed directly by the OEM to be the salesman for several major brands of commercial turf equipment including Toro and Jacobsen, the 2 biggest. The proper thing to do if you show up somewhere without an appointment and another salesman is there, is to leave and come back another time. Other salesmen knew my dad and thought there was something fishy because he sold to places where they couldn't even get in the door. The reason he set sales records was because he went out of his way for his customers and they stayed loyal for 40 years because of it. When my dad passed away in 1997 he had about a 90% market share, the highest in Canada! He was at the point where customers would call him if they needed anything. It's all about customer service and knowing your product. If you don't have that in todays economy, you won't survive. Dave
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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