Posted by haymaker421 on December 29, 2009 at 04:48:34 from (75.100.133.174):
In Reply to: Customer service??? posted by 135 Fan on December 29, 2009 at 00:20:28:
No customer service is why I gave up on dealerships years ago. Everything I buy comes from auctions and dealers are for parts I can't find anywhere else. I was loyal to Co-op tractors and they went Out of Business. Had JD when I got home from the Army in the late 60's the first thing I did was go to the local JD dealer to get clutch plates for a 70 JD and they said they didn't handle parts for 2 cylinder tractors. Got IH tractors, They went out of business when my 1566 was in the shop there. They refused to stand by their own exteneded waranty on the clutch. Sent my 5250 in for some repair and when It came back, it was hemoraging hytran by the gallon. They claimed they didn't know anything about it. I could go on and on. Customer service just doesn't exist any more. I read that post about the new Ford tractor and I thought the guy did just exactly the right thing. Though I wouldn't set foot in that dealership again cause he will regret it. It is like our mail lady. She only stops here 3 times a week. We complained,,,,,,once. When we did, our mail went all over the township and we had to go and pick it up. I was guardian for my Aunt. I went to the post office to get her mail sent to our house. They were at that time running adds about how easy it was to change the address on incoming mail. Our post office flat out refused to change her address! Some things you just have to live with and the current state of Customer Service is one and more are to come. I guess I have gone on and on but this post really hit a nerve. Don't even ask about religion, politics, Farm organizations, or automobile loyalty unless you really want to get me going!
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