Posted by JML755 on December 30, 2009 at 17:15:38 from (96.27.107.244):
In Reply to: Customer servise posted by Mike Groom on December 30, 2009 at 12:11:23:
Just curious: What kind of "homework" will you be doing?
I can understand how you were upset not to get the manual as you requested on delivery but I think stopping payment was a little over the top (JMO). I may have bugged the salesman, called NH corporate HQ but it sounds like you got all worked up over a pretty small thing to stop delivery.
It's your prerogative to stand on principle but what do you do when the paperboy doesn't put the paper where you want it? Or if you asked for something in a restaurant that didn't come exactly like you wanted it? Have you ever said "that's all right, don't worry about it"?
Not everyone is perfect and we all make mistakes. So do you insist that all "mistakes" are corrected to your satisfaction no matter the cost to the other party? Now, if the tractor was completely inoperable or had major issues, I could understand, but the little things you mentioned (no manual, brake adjustment, wrong top link) all seem to be things that could be corrected quickly. It sounds like you're using them as excuses to justify your strong reaction.
Back to my original question: What kind of homework will you do to ensure the manual arrives with the next tractor? Maybe insisting that you see it at the dealership? Ok, that will solve that problem. But what happens if the battery is dead? What about other little issues? Will you stop payment on the next dealer if a headlight bulb is burned out? Or the tires are low on air?
I know people that I would not buy from or sell to because I have heard stories of their dealings. It sounds like you might be a candidate for that club.
Hope you find the tractor you want and don't get an ulcer from sweating the small stuff.
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