Posted by JML755 on December 30, 2009 at 17:15:38 from (96.27.107.244):
In Reply to: Customer servise posted by Mike Groom on December 30, 2009 at 12:11:23:
Just curious: What kind of "homework" will you be doing?
I can understand how you were upset not to get the manual as you requested on delivery but I think stopping payment was a little over the top (JMO). I may have bugged the salesman, called NH corporate HQ but it sounds like you got all worked up over a pretty small thing to stop delivery.
It's your prerogative to stand on principle but what do you do when the paperboy doesn't put the paper where you want it? Or if you asked for something in a restaurant that didn't come exactly like you wanted it? Have you ever said "that's all right, don't worry about it"?
Not everyone is perfect and we all make mistakes. So do you insist that all "mistakes" are corrected to your satisfaction no matter the cost to the other party? Now, if the tractor was completely inoperable or had major issues, I could understand, but the little things you mentioned (no manual, brake adjustment, wrong top link) all seem to be things that could be corrected quickly. It sounds like you're using them as excuses to justify your strong reaction.
Back to my original question: What kind of homework will you do to ensure the manual arrives with the next tractor? Maybe insisting that you see it at the dealership? Ok, that will solve that problem. But what happens if the battery is dead? What about other little issues? Will you stop payment on the next dealer if a headlight bulb is burned out? Or the tires are low on air?
I know people that I would not buy from or sell to because I have heard stories of their dealings. It sounds like you might be a candidate for that club.
Hope you find the tractor you want and don't get an ulcer from sweating the small stuff.
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
... [Read Article]
Latest Ad:
2022 John Deere 5045E, 4wd, front end loader and 3rd function with grapple. 120 hrs, 55k new, must sell
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
