One of the big problems with the big stores is finding someone to help you that knows what they're talking about. There might be a couple people but you can search the whole store looking for them. The worst thing is when someone tries to fake it that they know what they or you are talking about. Product knowledge is the key to any sales. Properly arranged shelfs with the prices on everything is also good. I hate going to a store and everything shows the price, except for what I'm looking at. Fasteners likes nuts and bolts is a real pain in most stores. I like to go to the UFA because they sell all the standard fasteners by the pound. It's a whole lot easier and cheaper than writing 4 different bin numbers down. Only specialty bolts like plow bolts are sold individually. Are you open any days after 5:30? Or have an emergency number? A lot of parts places have an emergency number and charge an extra $25 or so fee if you need something after hours. It might be a little higher fee nowadays. HD I think is open till 10 pm everyday but Sunday. A lot of people can't come during the day cause they are at work. If they need something after supper and you're closed, you will lose sales. If you study up on every product you sell and it shows, your customers will tell others. My dad had a hardware store in the 50's. He ended up selling it when the big stores like Sears came in. He used to sell a lot of appliances but couldn't compete with big stores. It always amazed him that current hardware stores are selling a bunch of stuff that a person could buy a lot cheaper at Wal Mart, Sears etc.. Yes, have stuff like lumber and farm related supplies that a person can just run in and get. Keep good track of what's selling so you can order more before you run out. You can't sell what you don't have. We had a grocery store that was horrible for that. I prefer dealing with a place that has knowledgeable people and excellent service. That's usually more common in a family run business. Good luck with your new venture. Dave
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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