Dave, I was always the guy who went above and beyond for the customer...and I can tell you from firsthand experience that nowadays, each dealership department is considered a "profit center," and each sale is a "profit-building opportunity." A counterperson who spends the kind of time you're talking about to sell a 50-cent fuse gives the dealer heartburn...and woe be unto the MANAGER who "wastes" his time--and the owner's money--that way.
Dealers look at things that way now because high-priced "consultants" have told them that the dealership runs on the "80/20" rule": that 20% of your customers will generate 80% of your revenue. Therefore, the 80% of customers that generate only 20% of the dealership's revenue are, by and large, a waste of labor and resources for your dealership. And since the dealer is paying the consultant big bucks to tell him this, then it HAS to be gospel.
MY philosophy is that if you take care of the customer, they will take care of you; a kind of "what goes around, comes around" philosophy. Since that is in direct conflict with what the high-priced consultant is telling the dealer, guess which one of us is expendable? [Clue: it AIN'T the high-priced consultant.]
It's a whole new world out there, Dave, and folks who think like you and me are considered dinosaurs...soon to be extinct.
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Today's Featured Article - Restoration Story: 1964 JD 2010 Dsl - Part 2 - by Jim Nielsen. Despite having to disassemble the majority of my John Deere 2010's diesel engine, I was still hopeful I could leave the engine-complete with crankshaft and camshaft-in the tractor. This would make the whole engine rebuild job much easier-and much less expensive! I soon found however, that the #4 conrod bearing had disintegrated, taking with it chunks of the crankshaft journal. As a resul
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