I think it's more of a computer programmer problem & the parts man expecting it to be correct than anything else. Knowing what you want or having the part number doesn't seem to matter.
A couple of years ago I got just as irritated as your customer at one of my local NAPA stores. All I wanted was a dimmer switch for my 81 F100. Engine size? Doesn't matter. Transmission? Doesn't matter. 2 wheel drive or 4 wheel drive? Doesn't matter. AC? Doesn't matter. Power steering? Doesn't matter. power brakes? Doesn't matter. Frustrated, I finally just told the parts guy that it was the same dimmer switch that Ford had used on every truck and car it had built for the last 40 years. There is only one! Old parts guy's just click through the junk screen's as they have learned the part they are after will be the same in the end. Newer stuff is harder, but a good old parts man is still priceless!
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Today's Featured Article - Old Time Threshing - by Anthony West. A lovely harvest evening late September 1947, I was a school boy, like all school boys I loved harvest time. The golden corn ripens well and early, the stoking, stacking,.... the drawing in with the tractors and trailers and a few buck rakes thrown in, and possibly a heavy horse. It would be a great day for the collies and the terrier dogs, rats and mice would be at the bottom of the stacks so the dogs, would have a busy time hunting and killing, all the corn was gathered and ricked in what we c
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