After a career as a dealership parts man and manager, I can say that the biggest problem/advantage is the new computerized parts cataloging systems. Because of the way the manufacturers build the vehicles, it IS possible that a certain year Ranger can have EITHER 2-wheel or 4-wheel ABS...and if you have the correct manufacturer-specific parts software, the VIN will tell you which that vehicle has. Without the software, you're only guessing.
That allows the dealer to get rid of the better-paid, more-experienced counterpersons, and replace them with lowest-common-denominator, minimum-wage psuedo-counterpersons if they can type in the VIN correctly. Dealers can then cut overhead, and with almost all manufacturers now offering dealers free overnight delivery on certain classes of parts, dealers can also cut inventory to the bone...also saving dollars.
So there IS a method to their madness...but at the expense of jobs, and and at the cost of customer consternation about having to answer so many questions when dealing with an aftermarket parts seller. And NO, it DOESN'T help that so many aftermarket parts programs ask superfluous questions like whether or not the vehicle has cruise control when trying to determine what wiper blades fit a particular vehicle [I'm thinking about my last AutoZone experience here].
So don't blame Ford; blame the people who write your parts software for not connecting with a VIN database like the OEM's do.
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Today's Featured Article - Madison's County - by Anthony West. Philip Madison has been a good friend of mine for quite some time. He has patiently suffered my incessant chit chat on the subject of tractors for longer than I care to remember, and on many occasions he has put himself out, dropped what ever it was he was doing, to come and lend a hand cranking handles, or loading a find onto a trailer. Although he himself has never actually owned or restored a tractor, he was always enthusiastic and always around helping with other peoples projects.
... [Read Article]
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