It's all about business. The person waiting at the counter has already driven to the store and will probably not leave to drive somewhere else just because the clerk answered the phone.
The person on the phone hasn't gotten in their car yet. If the first store they called doesn't answer, they will call another one, until someone answers. That will be the store they visit.
I've talked to several small business owners who use this method. They don't like it, but they have found that the extra business generated from taking the phone calls far outweighs the business lost by ignoring the instore customer.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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