It's all about business. The person waiting at the counter has already driven to the store and will probably not leave to drive somewhere else just because the clerk answered the phone.
The person on the phone hasn't gotten in their car yet. If the first store they called doesn't answer, they will call another one, until someone answers. That will be the store they visit.
I've talked to several small business owners who use this method. They don't like it, but they have found that the extra business generated from taking the phone calls far outweighs the business lost by ignoring the instore customer.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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