Worked for enough stores to know corporate policy has everything to do with it as others have stated. Most put a high value on phone traffic as the company felt the people there would be content looking at merchandise while they waited for the counter guy. I remember one time one of my coworkers received a call and arranged to call this fellow back in about fifteen minutes which he did. A few days later the district manager is in the building and pulls this fellow and the store manager into the office. They are getting ready to can this guy over this customer who says the coworker never called him back. The customer had apparently called everybody in the chain of command and had made complaints and threats. Anyways, my coworker pulls out his notebook and found the time he noted when he received the call and returned it. Still, the DM was not satisfied and called him a liar. So the coworker starts to really worry but then it hits him that call was long distance and therefore have a record of time it was placed. Sure enough they look through the current month's phone bill for the store and find that a call lasting 11 minutes was placed to the customer. End of story? NO! A few days later the district manager was being accused of the same thing and was taken off the hook by his phone bill. The DM also found on a visit to a neighboring store this customer was notorious for scams and was banned from a few local businesses in that community. Also had a habit of lining up his tasks for the day but would often meet up with a bottle of Jack Daniels before he left the house.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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