JMOR, you're on the right track. Farm equipment parts counter is not the same as auto parts counter, at least in the 15+ years I did it. We had relationships with our customers that were built up over several years, and we knew what side our bread was buttered on. The Big Operator spent a lot of money with us, and the Little Guy was scrambling to put food on the table. They're both important, and we never forgot that.
It just really never seemed to be a problem, juggling the phone and walk-ins- you kept everything moving forward as best you could. The same people standing in line at the counter would be the ones on the phone next time, and they knew it.
The times it happened that we had people waiting in line at the counter and the phone rang, we'd pick it up, listen to what the caller needed, and say something like, "okay, let me check that for you. We've got 'em pretty stacked up at the counter right now, but if you can hang on, we'll get you fixed up 'quick as we can" That was said loud enough for the waiters to hear, so they knew you hadn't forgotten them. If the caller didn't seem to understand that and got impatient then we'd offer to call them back. If that wasn't satisfactory then, well, things just seemed to find a way to get even slower for them, and the same for the people waiting. If people choose to be dissatisfied, there's not much you can do about that- may as well keep the happy ones happy.
Auto parts store, I'm sure, is/was different- a few regulars, but mostly people there because they think they're saving a coupla bucks, you don't know them from Adam, and it's a company store with a company policy...
We sell tractor parts! We have the parts you need to repair your tractor - the right parts. Our low prices and years of research make us your best choice when you need parts. Shop Online Today. [ About Us ]
Today's Featured Article - Trenching With a Plow - by Staff. Introduction: This interesting information came from one of the discussion forums here at YT. We thought we should place it up front so it could be read by anyone interested in putting old iron to work. [Editor] I tried something new today, and it worked so well I thought I should post it - in case it might help someone else. I'm running 100 yards of 4" drain pipe from the gutter downspouts of our house to a pond down the hill. This should hel
... [Read Article]
Latest Ad:
1964 I-H 140 tractor with cultivators and sidedresser. Starts and runs good. Asking 2650. CALL RON AT 502-319-1952
[More Ads]
All Rights Reserved. Reproduction of any part of this website, including design and content, without written permission is strictly prohibited. Trade Marks and Trade Names contained and used in this Website are those of others, and are used in this Website in a descriptive sense to refer to the products of others. Use of this Web site constitutes acceptance of our User Agreement and Privacy Policy
TRADEMARK DISCLAIMER: Tradenames and Trademarks referred to within Yesterday's Tractor Co. products and within the Yesterday's Tractor Co. websites are the property of their respective trademark holders. None of these trademark holders are affiliated with Yesterday's Tractor Co., our products, or our website nor are we sponsored by them. John Deere and its logos are the registered trademarks of the John Deere Corporation. Agco, Agco Allis, White, Massey Ferguson and their logos are the registered trademarks of AGCO Corporation. Case, Case-IH, Farmall, International Harvester, New Holland and their logos are registered trademarks of CNH Global N.V.
