Re: Problem with supply company salesman What would you do?

Posted by Edd in Ky on February 07, 2010 at 14:56:38 from (98.23.31.148):

In Reply to: Problem with supply company salesman What would you do? posted by jocco on February 07, 2010 at 07:46:57:

I've dealt with the same problem with various suppliers and have come to a conclusion how I handle it. I've been a business man all my life and if the acts of one of my people is losing business for me I want to know it.

Therefore I call somebody in the supplier company, (high enough up to remedy the situation) and tell them what I'm upset about. I try to be very calm and business like. I honestly tell them that this is putting my business with them in jeapody.

Most will fix the problem and thank me for bringing it to their attention.

A few get defensive and make alibis. They usually lose my business.

A couple have told me how wrong i am and how great their people are and how i should be ashamed to tell them about an employee that makes mistakes, never returns calls and talks sports all day. But Its my money and I'll spend it where I get fast, accurate, well priced service.

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