Just wanted to say that I have flown many hundreds of thousands of miles in my career on ALL the major airlines and a lost bag is part of the flying experience. As someone pointed out in another post, it's amazing that bags actually do make their flights if you see the backroom operations. Having even ONE stopover greatly increases the chances that your bag may not make your flight.
When we used to fly to Aspen, CO every winter, the weight restrictions on the small commuter planes that took you from Denver to Aspen meant that the skis, boots, multiple bags that the jet-setters (not me, LOL) often had could not make it on their flight. They would be put on the next flight meaning there was less room for the baggage of passengers on THAT flight. By the end of the day, there would be mountains of stuff at the airport and the airlines would load it into semis and make the several hour trip into the mountains overnite. It was usually waiting at the airport in the AM. They would deliver it to your lodge/hotel, but that would take several hours. So I learned to go to the airport in the AM and pick it up myself. I have stood next to people screaming at the poor luggage counter person in Aspen because THEIR skiing vacation was being delayed, like it was the poor guy/gal's fault who had to stand there and take it.
As irksome as it is to have unexpected stuff like this happen, I have always tried to remember that MOST of the airline employees are trying to do their best to give good customer service and a little understanding and patience goes a long way. I particularly enjoyed trying to make the poor counter person in Aspen (who was usually close to tears) a little happier with a kind conversation.
Thank your son for his service and have a good day.
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Today's Featured Article - Old Time Threshing - by Anthony West. A lovely harvest evening late September 1947, I was a school boy, like all school boys I loved harvest time. The golden corn ripens well and early, the stoking, stacking,.... the drawing in with the tractors and trailers and a few buck rakes thrown in, and possibly a heavy horse. It would be a great day for the collies and the terrier dogs, rats and mice would be at the bottom of the stacks so the dogs, would have a busy time hunting and killing, all the corn was gathered and ricked in what we c
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