at the risk of being slammed once again for my opinion on this board: I cannot speak for the salesman but just as a thought, on why the product was not in the book but the others were... Companies that build products such as yours may contract with distributors who sell to the dealer. I know this as most of my life is involved in running my own motorcycle shop, and I have learned that company X can sell to distributor A, B, and C and each one carries a little different product selection from company X and if its not on the contract you can't even special order through your distributor. There are even several OEM's that i can think of that do not always set dealers up full line, whether the OEM's choice or the dealers. I don't know if this is what happend to you but I wouldn't be surprised if some chain stores have exclusive contracts on some parts. I know this doesn't help how you were treated but its some insight if nothing else.
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