Internet purchases have room for improvement.

Posted by Nellie on May 28, 2001 at 04:28:54 from (12.39.93.89):

I’ve purchased a few items from this sites sponsors. My satisfaction rate is no greater than all of my Internet purchases. My number one complaint is late delivery, caused from lack of inventory and or evasive communication for reasons for the delay. My number 2 complaint is the shipping and handling price gouging that is almost universal for the Internet retail industry. I would like to make more purchases over the net but it is hard to justify a only 67% satisfaction rate of transactions. A traditional business wouldn’t survive at less than 99% rate. I believe the many .com retail failures during the past year are due to what I’ve just discussed. As I stated tractor related sponsors are no better or worse than the whole. I feel Internet retail business need to shape up, it’s just basic, delight the customer. Any thoughts?

Follow Ups:

• Re: Internet purchases have room for improvement. Les 12:09:48 05/28/01 (0)
• Re: Internet purchases have room for improvement. Woodbeef 04:57:31 05/28/01 (1)
  • Re: Re: Internet purchases have room for improvement. Raye 14:56:20 05/29/01 (0)

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