Posted by ChrisB on April 28, 2010 at 19:01:13 from (24.241.20.42):
In Reply to: Confused posted by gitrib on April 28, 2010 at 10:48:54:
Sign at my dealer "If you bought your machine at a big box store, bring it there as they are better equipped to repair it then we are". I respect him for that as he wants to be able to spend more time with real customers that will come back.
Case in point. On one visit a while back I saw him trying to explain to a customer that his Husky chainsaw (purchased at Lowes) was toast because he ran it with straight gas instead of mix. Good part of 15 minutes it took of him going back and forth with this dimwit. Husky will not pay him under warranty to repair such a saw nor the 15 minutes he wasted arguing with the customer. He also lost 15 minutes of his time tending to real customers.
Needless to say he has a line of real customers every time I go, and the best advice and service around.
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