Posted by Goose on August 27, 2010 at 07:13:36 from (67.63.68.13):
In Reply to: Custome Service posted by fergienewbee on August 27, 2010 at 06:05:35:
I've found out over the last year that Poulan's warranty is totally worthless, at least as far as chain saws are worth.
I've mentioned this saw on this forum in the past. In a weak moment, I bought a Poulan 14" Saturday night special saw from Oersheln's. Right off, you could tell it wasn't running right. Hard to start, plus if you let it idle for five seconds, it would stop and would have to sit for several hours and cool off completely before it would restart.
None of Poulan's own service facilities would touch it. They all said the same thing, that it was probably an adjustment, Poulan doesn't warranty adjustments, and if I left it I'd have to pay at least their minimum labor charge. The last Poulan dealer I talked to said it actually sounded like a bad coil and ignition module (one unit), but he still wouldn't risk spending time on it that he wouldn't get paid for. He said they'd had some bad ignition modules right out of the box.
At the time, I threw the dammed thing under a bench in my shop and bought a Stihl. (Which has been flawless). Then this spring, I got to thinking about the Poulan. I hated to give up on it because it probably didn't even have a full hour of actual sawing time on it. I got it out and found the ignition was completely dead. What the dealer said about the ignition module made sense, and they were about $20 online. I figured I'd gamble that much, so I ordered one.
After I'd installed the ignition module, it started right up and runs like it's supposed to.
Upshot is, I have a serviceable saw with $20 more in it than I paid for it. I also have a 20" Poulan that really hasn't been a bad saw, but there's no way I'll ever buy another Poulan.
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