Posted by Steve in VA on August 27, 2010 at 07:46:06 from (158.106.52.10):
In Reply to: Custome Service posted by fergienewbee on August 27, 2010 at 06:05:35:
Well, now that you've openned this floodgate. Bought a brand new JD 5303 4wd w/ loader and had the dealer add a second set of remotes. 14 hours later I find a small but annoying hydraulic leak from the end bell of the remote control valves. I'd been using a PTO chipper with hydraulic feed. Fine. Drop by the dealer, explain the situation and say 'no real rush - let me know when you can arrange a service call to fix'. Afterall, there's no way they will find the place, much less the tractor, without me.
Two weeks pass with no call. Call them. Sorry, we've not had a chance to make the service call. Huh? You were to call me to let me know WHEN to expect the service. Sorry, we'll call back today.
So a week later I drop by the JD shop, sit down in a chair at the service manager's desk and plop my feet on his desk. Sorry, we'll schedule a time and give you a call. Nope, we'll decide that right here and now.
Next day it was done, but why was is so painful? I was less polite with the customer satisfaction questionaire that arrived shortly thereafter.
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