Posted by JDseller on August 27, 2010 at 22:12:22 from (208.126.196.117):
In Reply to: Custome Service posted by fergienewbee on August 27, 2010 at 06:05:35:
You where lucky. I have been the service manager at two different dealers that handle two different lines. At both of them you always lost money on any warranty repairs. Why?? Parts are paid for at dealer cost, no freight paid. Labor is paid at flat rate no relation to how low it actually takes. No fluids covered. So if you split a tractor to replace a burnt out clutch you will not get paid for new oil. The customer is supposed to pay for it. No pickup or delivery paid, customers responsibility to get tractor to the dealer. NO pay for the use on "loaner" equipment.
Plus after all of that joy wait on your payment for months.
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