After 30+ years in the automotive business in a variety of capacities, I'm convinced that everything negative and derogative that's ever been said about the automotive business has been grossly understated. I've found some real slimeballs out there.
I think the prevailing attitude is, "We're going to be stigmatized for it anyway, we may as well do it along with everyone else".
There is a local NAPA store and service center I always considered squeaky clean, straight arrow. I've known the owner for years. Then a year ago my wife took her mini van in for an oil change. The owner told her the outer tie rods were loose to the point of being dangerous, and all four tires were down to the wear indicators. He gave her an estimate of $1300.
Naturally, my wife wasn't going to do anything without checking with me, and the owner should have known this. My wife left the place wondering if the van was even safe to drive home. First thing I did was take my tread depth indicator and check the tires. Worst spot I could find was 55%. I jacked up the front end and found the outer tie rods as tight as brand new. 20,000 miles later, they're still tight as new.
It's bad when you can't even trust your own friends (?) in an industry.
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