Posted by MarkB_MI on January 26, 2011 at 16:25:01 from (166.203.180.52):
In Reply to: E-mail versus phone posted by DeltaRed on January 26, 2011 at 13:05:59:
Over the past 30 years, I have seen a total transformation of how business communication is performed. For most of my career, I've worked at jobs where I needed to communicate with folks in different time zones, anywhere from 2 to 12 hours difference.
In the early 1980's, communication was via telephone, snail mail, and believe it or not, Telex/TWX. While it seems impossibly archaic today, Telex and TWX were the email of their day. You could send a detailed message to a large distribution of people, and know they would get it the next day.
Email started to show up in the late 80's, but it was usually limited to a single company, or even a division of a company. Once cheap fax machines became available, fax was the predominate business communications medium and stayed that way well into the 90's.
Voice mail also came about in the late 80's, and by the mid-90's it was totally out of control. Long and frequently venomous VMEs were forwarded back and forth to the annoyance of everyone. Much of your work day was spent listening to and answering the dozens of VMEs sent to you.
Email finally took hold in the late 90's and still remains the way business gets done. It is simply the universal business medium. Fast and flexible, plus you can "screen" your messages and answer them in order of priority.
In the past four or five years, instant messaging has become very popular among businesses. It's a quick way to get an answer from someone while they're in a meeting or otherwise indisposed.
What about the phone? Well, I no longer have a landline phone at work. I have a cell phone, but it seldom rings. Everyone knows I'll respond to email, and if it's an emergency they'll try to IM me first. People are reluctant to call someone on the phone these days, mainly because you never know if your call to their cell phone is going to disturb them.
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