Re: Book keeping program question

Posted by Andy C on January 28, 2011 at 06:49:02 from (71.175.66.229):

In Reply to: Book keeping program question posted by NCWayne on January 27, 2011 at 21:04:42:

I was in the same boat as you back in November. I went went Quick books again. I looked at Peachtree but didn't see any huge advantages and as I had been using some form of quick books for at least 15 years prior I went on board again with Intuit. NOW came the problem ! During Installation the data files were installed (by the program) in a folder un-accessable by me.(I am not super competent on these computer issues)Called Intuit support...They said they could fix the issue very quickly but it would cost me $38 to have them walk me thru it! I tried to say politely that I had just spent $200 for an upgrade and since it was not usable I thought CUSTOMER SUPPORT would help me through it! He said that for $38 dollars he would be glad to. Told him I would spend my money with someone else before giving Intuit any more $$$$. As it turned out it was simply a matter of copying the data files to My Documents where I had access to them. So simple a solution....so easy to address....He already knew what to do and was directed by his company to squeeze a little more $$ out of customer.Really lowered my opinion of Intuit.

Replies:

• Re: Book keeping program question IOWA NORTHEAST 09:17:01 01/28/11 (0)

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