Posted by Brad Gyde on February 26, 2011 at 12:57:29 from (173.108.180.142):
In Reply to: NAPA Battery Warranty posted by Tim in Montana on February 26, 2011 at 09:56:56:
Ok.. My turn..
Nearly 30 months ago, I bought 2 "80 month warranty" batteries from NAPA.. Which clearly states 24 MONTH FREE REPLACEMENT on the battery. This winter, one of the 2 pooped out (in a diesel pickup) so i took em in.. Tested.. Yep, one bad one recharge..
I made a statement that I was not putting a "junk" battery back in my truck, as next month the weak one would likely give out and leave me stranded.
They did the pro-rated warranty, which saved me $27.00 per battery.. Even the one the tester said was ok was warrantied. Not much, but worth it.. The batteries were replaced with a different battery group/size, and because of this, the warranty will restart. If you didn't like how the pro-rate works, you could have opted to just purchase new, then will have a warranty as new.
I'll bet when your tv/truck/washer/etc dies 3 months after the "free replacement warranty" is up you expect a new one free too, huh? Like said, show me a battery that isn't pro-rated after so many months.. At least you get X months free replacement, since a battery is what I'd call a "common wear" item (none last forever).
Don't badmouth every NAPA store just because your local store isn't worth a crap.. Every issue I've ever had with my local NAPA has been dealt with reasonably, and a agreement is made in the end that makes us both happy. Pointing out there's somewhere down the street will usually cause the owner to show you the door and how to open it, and the direction in which another part store is in.
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