Posted by Buzzman72 on April 21, 2011 at 13:49:26 from (74.129.194.120):
In Reply to: What would you do.... posted by Nathaniel Watts on April 21, 2011 at 11:33:10:
OK...here's what I'd recommend. If the planter is in as-delivered condition, give him his money back, take the planter back, and be done with this guy.
Then, TO PREVENT THE MATTER FROM REPEATING, purchase the matching plate needed for the planter, and install it...saving back the mismatched plate.
NOW you'll have a planter that won't have the problem that caused the hard feelings to begin with. NOW you can sell the planter with a clear conscience, because no one will be able to say that anything was misrepresented simply because they ignored something that YOU WON'T HAVE TO TELL ANYONE AGAIN ANYWAY.
I was a manager for several years in a company, and the managers who preceded me spent all their time "putting out fires" from problems such as the one you described. When I became manager, I decided the BEST way to "put out fires" was to examine what CAUSED them, and do whatever made sense to PREVENT these "fires" to begin with. Call me lazy, but in a pre-emptive way...but avoiding stress is always preferable, in MY eyes, to trying to repair bad business or personal relationships.
And since this guy is a friend of your brother, this gets into BOTH business and personal areas. So learn from this one, make amends as best you can, and move on. My free advice, and worth every cent.
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