I always have to smile when posters bash YOUNG people for not having the knowledge that comes with decades of experience. How does one get that knowledge? Do you think that every dealer can afford to put every new employee through training on every product line they carry? Even then, they wouldn't remember everything they were told. The "old" parts counter guy was young once himself. Try and be a little patient and understanding with young people who are at least WORKING and not sitting in front of a video game at home.
Also, that "computer screen" is no different than the parts books that used to line the counters and counter guys would page through them trying to find what you need. How many of you have waited patiently while a guy stared at pages with print so small you almost needed a magnifier glass? Then they'd sometimes go across to the p/n and get the one above or below the one you needed. BTDT. Sometimes you'd spend a LONGGGG time either on your problem or waiting till the guy ahead of you got his issue fixed. Nowadays, they can tell you in a flash what the p/n is, how many they've got in stock and if they're out, sometimes they can tell you which part store nearby has it. I did that with injectors a year ago. Parts guy only had 1 but gave me 2 stores nearby that had them w/o even having to phone them.
Anyway, I always try and give the guy/gal behind the counter a smile and no attitude. If they're in a bad mood or short and impatient, I figure the last guy they dealt with was probably a grumpy old man who expected them to be the wikipedia of knowledge on his old piece of equipment.
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Today's Featured Article - Restoration Story: Fordson Major - by Anthony West. George bought his Fordson Major from a an implement sale about 18 years ago for £200.00 (UK). There is no known history regarding its origins or what service it had done, but the following work was undertaken alone to bring it up to show standard. From the engine number, it was found that this Major was produced late 1946. It was almost complete but had various parts that would definitely need replacing.
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