Posted by Mike (WA) on May 05, 2011 at 10:15:29 from (69.10.196.29):
In Reply to: OT... DOT RANT posted by Bob on May 05, 2011 at 09:36:40:
I have noticed a definite uptick in customer service at most guvment offices- Secretary of State's office for a corporate filing the other day, and they were falling all over themselves to be accomodating. I'm surprised I didn't get a cookie and a hug when I left.
There's a lot of budget pressure these days, and I think employees are becoming aware that the days of the cushy, secure job are a thing of the past. When boss has to cut jobs, its going to be the ones with the most customer complaints.
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