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sharing IH dealer experience
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Posted by Terry on October 31, 2003 at 08:08:52 from (67.250.216.48):
I was visiting with this older gentleman yesterday and learned that he had a IH dealership in Nebraska for several years. He told about a customer that he sold a 560 IH to. The customer had nothing but trouble with the tractor, they even replaced the engine among other things. In hopes of satisfying the customer, they asked for a field man to go to the customer and work out the problems. The field man came, then left without saying a word to the dealership. The problems with the 560 continued until the dealership gave the customer a new tractor and ate the cost of doing so. The gentleman that I visited with said that after IH quite producing the letter series models, thats when the trouble started with quality control and management. He said that he could buy combines in the winter time but not in the spring and early summer. He didn't have any kind words for the labor unions and said that IH's engineering was a joke compared to other manufacturers. I am not trying to pick a fight with anyone, I just thought it was interesting to hear about this dealers problems and thought I would share this with you.
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