Re: Your Experiences with IH Parts Dealers?

Posted by captaink on April 19, 2006 at 15:13:59 from (66.115.214.56):

In Reply to: Your Experiences with IH Parts Dealers? posted by rumplestiltskin on April 19, 2006 at 14:55:11:

I have three within a 35 mile radius, one that was a Case dealer that I have no experience with. One made me so mad it took me almost 5 years before I went back and then it was for a $.75 cent item. They asked where I’d been. I have gone back a few times but only when I happen to be in that town and need something right away. I will not make a special trip to see them for anything.

The third one works with me on everything very well. They will order parts for me either on stock order (no additional freight) or special if I want it bad enough to pay extra shipping. They will set parts out for after hours pickup, and will put it on account or I can put a check in the box when I pick it up. They will check on construction equipment parts for me to see if they can get them in and save me 70 miles a round trip. They have sent parts direct to me and billed it on account. I have no complaints with them except one of the parts guys isn’t the newest tool in the box or the brightest bulb on the tree but is the son (maybe co-owner now) of the owner. He tries, just lacks knowledge and experience that a parts man really needs.

It’s not only CaseIH, I’ve had Deere parts people make me so mad that even a trip to the closest town (10 miles) wasn’t enough incentive, I’d drive 25 to get better service and less lip…

Good parts people (I know one lady that knew Deere stuff inside and out) are hard to find. When you find one, buy them a beer if you get the chance…

Replies:

• Re: Your Experiences with IH Parts Dealers? Chris in Washington 16:51:18 04/19/06 (0)

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