Re: Your Experiences with IH Parts Dealers?

Posted by Rauville on April 19, 2006 at 16:05:14 from (209.180.79.32):

In Reply to: Your Experiences with IH Parts Dealers? posted by rumplestiltskin on April 19, 2006 at 14:55:11:

This isn't in regard to parts, but rather about customer relations.

Last year, I was interested in getting a new lawn mower. Stopped out to the local Case/IH "superstore", and inquired about a new Cub Cadet priced about $7000. Since I wanted to trade in a Farmall C w/ Woods mower, nobody could do anything until they looked at the Farmall...which they would do "next week". Well, next week came and went, no one came to look. After two weeks, I called..."we'll be out tomorrow" was the answer. Waited another week, still nobody showed up.

Decided to call a another dealer about 30 miles away. Told him about my trade. He came the following day and looked at the "C" while I was gone, called me in the evening, and we made a deal. I taped a check to the ol' tractor, and he delivered the new mower and loaded up the "C" on a Saturday while I was at an auction. To this day, I have not met him face to face, yet received better service than with the local IH dealer!

I'm sure the STX450 buyers get priority; but, I feel every potential customer deserves the same respect.

Replies:

• Re: Your Experiences with IH Parts Dealers? Dave from MN 17:11:16 04/19/06 (0)

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