First, most dealerships close at 12PM on Saturday. And considering they were open at least 40 hours before Saturday, give them a break. Most shops don't have a weekday crew and a Saturday crew, its the same people, who probably want to go home.
Secondly, the guy you talked to is a liar? Why?
How do you know he didn't tell the owner?
Maybe the owner was on another phone line and plain forgot or maybe with a customer who was buying a tractor?
Maybe they were swamped with customers because they close at noon, and the message never made it the owner by mistake?
To call someone a liar and not know all the facts is ignorance on your part.
If they didn't call back with 10-15 minutes, why didn't you call them? Or better yet, why not just visit them? Or are you too good to drive there and deal in person?
First priority are walk-in customers. Phone people get dealt with second, mainly because they don't have cash in their hand, waiting to be rang out like the store customer is.
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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