Walk-ins versus phone customers is subject to debate.
I was once in a two man NAPA store, dealing with the owner while the employee was at lunch. I'm standing at the counter, buying $200 worth of parts, when the owner took a ten minute phone call. I asked him why my cash order didn't take priority over a phone call, and he swore 80% of his business comes over the telephone.
Of course, this guy has a TV in the store and he's hooked on a particular soap opera. He gets pizzed off if he's by himself and a customer comes in while his soap is on. Maybe that's why he's been a small town, two man store for 30 years.
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Today's Featured Article - Good As New - by Bill Goodwin. In the summer of 1995, my father, Russ Goodwin, and I acquired the 1945 Farmall B that my grandfather used as an overseer on a farm in Waynesboro, Georgia. After my grandfather’s death in 1955, J.P. Rollins, son of the landowner, used the tractor. In the winter 1985, while in his possession the engine block cracked and was unrepairable. He had told my father
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