Things like that I understand. I work for a little junk yard here local that I charge the lowest rate I can get by with charging and don't hit him up for mileage as he's within 5 miles of me. In his case he never fusses about when I get around to working on his stuff, and I just get to it when I have a spare minute. Too he pays for all the parts, as well as pays the bill in cash when I get done with the job. Customers like that I try to keep as happy as possible since I like cash...LOL
Too I don't charge for things like getting stuck in traffic caused by a wreck, etc, etc. Going to this job I was talking about here the other week I left home a bit later than expected and wound up setting in rush hour traffic on the way to the job. It actually took me more than an hour and a half to get to the guys jobsite but I only charged for an hour of my time since it wasn't his fault I left late and hit traffic. Had another one the other week where I had to leave at 4:30 to pick my daughter up from school and didn't get done. I didn't have but maybe 45 minutes of work left and could have easily finished it that day had it not been for having to leave like I did. Since it wasn't the customers fault that I had family obligations that prevented me from finishing the job when I had more than enough daylight left to do it, I went back out the next day and finished the job for him and only charged for the 30 minutes it actually took me to do the work. And that job was a 45 mile round trip for me so with a truck getting an average of 5 miles to the gallon and the average cost of fuel at $3.75, I actually took a small loss that day. Still I kept my customer happy and that's important if I want to make a profit the next time.
On the flip side though I can semi understand the situation your were placed in, if I'm understanding things right. Sounds to me like since the job was done and you wanted the bill, they were also charging for the estimated time it was going to take for the guy to get back to the shop. That's standard practice and I do the same thing if someone want's a bill before I leave. in my case though I err on the side of the customer and charge only for what time I think it will actually take to get home. Just like going to the job I mentioned took an hour and a half, going home might be the same way but I'm only gonna figure in an hour on the bill.
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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