Welcome to the future. It could be several things but unless this is a mom and pop shop and son is covering the parts counter then I doubt loafing is a reason. The parts department is a great way to squeeze the payroll dollar and get by with less. A couple of the dealers here have new faces at the counter and I would guess trimming the payroll is a big reason. Fewer dealers means less sources for parts locally and putting up with slow service. I should point out the service is good at the places I deal with.
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