Posted by NCWayne on November 19, 2012 at 19:03:55 from (69.40.232.132):
Called a local "big truck dealership" around 10 AM this morning to get pricing and availability on doing all the brakes on his truck. Understand this is a road tractor so between brake shoes, drums, hub seals, etc your talking better than $1000 for all of the parts. When I started on the teardown I discovered a bigger mess than I had anticipated, so I needed a couple more parts I hadn't included in the list the first time around.
So call two, to include the extra parts, was placed. Since this call was several hours after the first I asked about the other parts. I was told that he was extreemly busy, that I was 4th in line, and he would get back with me when he got done with the others, and had time to get my stuff figured out.
In the meantime I had to make a trip to town to get a new Budd wheel socket after my old Proto split in half while trying to remove the inner half of the nut on the third tandem. Once back I completed tearing down the rears, and then got the front sripped down too. I also came in and sat down long enough to go through a 312 CAT parts book and get a list of parts needed for anoher customers machine. By this time it was just after 5 and still no call back from the dealership's parts guy.
I don't know wether I'm just that fast, the parts guy is that slow, or wether the other 4 in front of me wanted every part to do a complete resto on their 1940 X-model so the parts guy had to make a trip to the factory and dig into their antique parts archives or what. Ultimately given that I never got a call back, I guess they are just so busy when a little man, like me calls in with planns to place a 'small' $1000 plus order, it just isn't that important.
Funny thing, I even told the guy when I called the second time that I needed to know something on the parts ASAP. I had actually wanted to pick eveything up today, so I could start back together, with everything on hand, in the morning... if they had it all in stock. If not I also needed to know since the nearest big truck supplier is in the complete opposite direction of the dealership. I had hoped to go ahead in that direction today and get those parts, since I already had to go that way to get my new Budd socket, and not have to make a second trip that direction tomorrow.
I had called the dealership mainly so I could make one trip for everything, and also so I didn't have to tear everything down and take parts to match up. Since I got no call back today, now I've now got everything torn down so that's not such a big deal. I guess, given that my money isn't wanted bad enough by the dealership, I'll just take my parts with me to one of the parts places tomorrow and match them up. Hopefully I can find one place with everything, but, if not, I'll do whatever I need to do to not have to call the dealership for anything........Man I love good customer service..........Just wish I could afford to not call my customers back when they wanted to spend what is going to amount to around $1500 with me........
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Today's Featured Article - Listening to Your Tractor - by Curtis Von Fange. Years ago there was a TV show about a talking car. Unless you are from another planet, physically or otherwise, I don’t think our internal combustion buddies will talk and tell us their problems. But, on the other hand, there is a secret language that our mechanical companions readily do speak. It is an interesting form of communication that involves all the senses of the listener. In this series we are going to investigate and learn the basic rudimentary skills of understanding this lingo.
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